3D Miniature Terms & Conditions

Please read the below terms and conditions carefully. Upon reviewing them and making payment you acknowledge that you agree to the following terms.

- As this is a custom-made product we do not accept cancellations, exchanges or returns/refunds, under any circumstances.

- For orders that are below 6 inches in size we offer accuracy of approximately 50% and for orders that are 6 inches and above in size we offer an accuracy of approximately 70%. Sizes are calculated from tip of head to bottom of the base.

- For orders that are below 6 inches in size we will design/sculpt the head while the clothing and posture will be selected from our existing catalogue (For an additional cost these can be customized as per customer requirement).

- For orders that are 6 inches and above in size we offer full customization from head to toe (You can customize the posture, the clothing and accessories, with separate picture for each).

- We do not use facial matching software and since miniatures are a perspective based product customer approval will be considered final and in the event accuracy is a dispute then management shall have final say.

- The 3D design render will be sent to the customer via email/whatsapp, whichever is preferred, for their approval. If there is no feedback or response within 48 hours, we shall proceed with the process after which no changes/edits will be made.

- A maximum of two rounds of revisions will be made, beyond which if the customer still requires corrections, the price and delivery date will change.

- Extra charges will be added if additional iterations / highly detailed features are required in the model. This will be decided & communicated to the customer on a case-to-case basis.

- Delivery timeline is approximately 15-20 business days from the time of order confirmation and is subject to change from time to time based on the volume of orders in our production queue. All delivery dates given by us are in good faith but we will not accept any liability to the customer for any delay in delivery.

- Our responsibility ceases as soon as the product leaves our store. We do not accept any liability for any loss or for general, special or consequential damages arising out of shipping and delivery.

- Shipping charges within India will be charged at ₹300/- per product. Shipping abroad may cost more.

- For international shipments and parcels outside India, any import duty levied by the respective country is supposed to be paid by the customer and Time To 3D is not obligated for any sort of import duty charges levied.

- If the miniature is broken on arrival, please send us a mail along with a picture of the broken figure within 2 days from the date of receipt. In such cases, the customer is requested to send the miniature back (shipping charges to be borne by the customer), which we would fix and send back again.

- All orders will be executed only on receipt of 100% advance payment.

- While miniatures do not have any warranty they are a lifelong product if taken care of. Miniatures should not be placed in direct sunlight and should be kept dry/cool conditions. Regular cleaning with a dry cloth is sufficient maintenance

- We reserve the right to deny/ cancel an order even after it has been accepted with or without prior notice to the customer due to issues that might arise out of production and technical difficulties. We will not liable for any inconvenience incurred due to such cancellation.

- Your discretion is advised before placing the order. In adverse cases of any claims on damages caused, the maximum amount of charges that can be claimed is less than or equal to the charges/ payment made by the customer for the product.

- By using our website/service, you agree the courts in Mumbai, India shall have exclusive jurisdiction in all matters arising out of or related to this agreement or the use of our website/service.

- Time To 3D reserves the right to change the above terms and conditions from time to time without any prior notice.